Services
Most engagements combine several. We start with the problem your organization is actually experiencing, then build the mix of strategy, engagement, systems, experiences, and execution the work requires.
Start with the problem
A communications challenge may show up as an unclear message, a quiet room, a strained stakeholder relationship, a team that cannot keep up with its own requests, or a public initiative people do not know how to enter. We help identify what is creating the friction and where communications can change the conditions around it.
Senior-level communications strategy and decision support for organizations navigating complexity, change, growth, or public trust. We help leadership name the real communications problem, make choices about audiences and messages, pressure-test plans, and prepare for consequential public moments.
What this can include
Understand who needs to move, what shapes their decisions, and how relationships influence participation. We use research and listening to build audience segments, trusted-messenger networks, partner pathways, repeat contact, and useful feedback loops.
What this can include
A focused look at the systems underneath your communications work. We surface where ownership, approvals, request flow, channels, audience data, calendars, governance, and handoffs are creating friction, then recommend an operating model the team can actually maintain.
What this can include
“Feleceia finds the gaps and then fills them with product offerings and strategic planning that has been a game-changer for us!”
Design and facilitate public meetings, workshops, listening sessions, and convenings so complex ideas become understandable and participation produces useful input. We shape the room, the questions, the materials, the flow, and the way learning comes back into the broader strategy.
What this can include
Build accessibility, representation, and lived experience into communication decisions earlier. We help teams design messages, materials, and participation so more people can understand, access, recognize themselves in, and act on the work.
What this can include
ACI is one tool Zoe Comm has developed for this work. Explore the Accessibility Communications Index →
Turn strategy into coordinated public communication. We build the messaging, creative, content, distribution, and partner tools that help an initiative stay coherent across channels and over time.
What this can include
The mix changes
Some clients need counsel and a diagnostic. Some need research, engagement, and facilitation. Others need the strategy translated all the way through campaign execution. We build the team and scope around what the work needs.
